A deeper customer experience via online customer training
Your customer experience is vital to retaining your loyal customers and deepening your relationship with them. Customer training lets you build a more solid partnership by empowering your customers to use your products effectively and giving them access to product information whenever they need it.
- Build customer training courses that are easy to set up and engaging to use
- Create effortless customer communication touch points by automating customer enrollment, notifications, and check-ins
- Empower customers to use your products effectively, without more customer service hours
- Monitor customer training progress so you can pinpoint where they’re getting stuck
- Use our drive as an easy storage place for product documents and other files
Experience the LMS with progress measurement and
reporting tools that are second-to-none.
Boost brand loyalty with your customer base
When customers understand your products and how to use them effectively, they’re happier with their customer experience and more loyal to your brand. They’ll return to your company again and again for your top-class products but equally, for your next-level customer service.
Customer service that’s always available
Offering customer training is like offering an always-available customer service resource. All of your customer training resources are housed within a secure, easy-to-navigate drive that’s branded for your client. Customers who are stuck with a product problem can find the answer whenever they need it, and without the expense of additional customer service hours from your company. If you enable our forum add-on then customers can even help each other with questions and answers.
Create more opportunities to engage with your brand
Each customer training course you offer is an immersive customer experience that allows them to engage with your company. And because LearnRight allows you to automate your customer training enrollment, notifications, and check-ins, you can initiate customer communication touch-points without lifting a finger.
A branded extension of your customer experience
LearnRight integrates seamlessly with your website and existing systems, so your customer training becomes an extension of your on-brand customer experience. Complete customisation of fonts, colours, logos, and images strengthens your brand and builds trust
in your company.
Personalised learning paths
LearnRight’s platform allows you to create personalised learning paths for your customers, ensuring that each individual receives the training that is most relevant to their needs. By offering a tailored learning experience, you can improve customer satisfaction and drive better product adoption.
Multimedia support
LearnRight supports a wide range of multimedia formats, enabling you to create rich, engaging training content that resonates with your customers. Incorporate videos, images, documents, and other interactive elements to provide an immersive learning experience that effectively communicates complex concepts and processes.
Scalable platform
LearnRight’s scalable platform is designed to grow with your business, making it the perfect solution for organisations of all sizes. Our flexible pricing plans and customisable features ensure that you always have access to the tools and resources you need to deliver effective customer training.
Frequently asked questions
Is LearnRight suitable for businesses of all sizes?
Yes, LearnRight is designed to accommodate businesses of all sizes. Our scalable platform and flexible pricing plans ensure that you always have access to the tools and resources you need to deliver effective customer training.
What types of content can I include in my customer training courses?
LearnRight supports a wide range of multimedia formats, including videos, images, documents, and interactive elements. This enables you to create engaging and informative training content that resonates with your customers.
Can I track my customers’ training progress and engagement?
Yes, LearnRight offers powerful analytics and reporting features that provide valuable insights into your customers’ training progress, engagement, and performance. You can use this data to identify areas for improvement and measure the effectiveness of your training program.
Can I create personalised learning paths for individual customers?
Yes, LearnRight allows you to create personalised learning paths tailored to each customer’s needs and requirements. By offering customised training experiences, you can improve customer satisfaction and drive better product adoption.
Can I automate notifications and reminders for my customers?
Yes, LearnRight offers automated notification and reminder features that help you keep your customers engaged and informed about their training progress, upcoming deadlines, and other important information.
What kind of support is available for LearnRight users?
LearnRight offers comprehensive global support from a real person, 24/7. A specialist dedicated to your success will be available to assist you as often as needed.
Does LearnRight offer any gamification features to keep customers engaged?
Yes, LearnRight’s platform includes gamification features such as badges, points, and leaderboards that help motivate your customers and encourage them to stay engaged with the training content.
Can I offer certificates of completion to my customers?
Yes, LearnRight allows you to create and issue certificates of completion to customers who successfully complete their training courses.
Can I customise the look and feel of the customer training portal?
Yes, LearnRight offers white-label branding options that allow you to customise the appearance of your customer training portal. You can incorporate your company’s logo, colors, and branding elements to create a cohesive and professional user experience.
Does LearnRight support mobile learning for my customers?
Yes, LearnRight’s platform is mobile-friendly, allowing your customers to access their training materials anytime, anywhere, and on their preferred devices.
How does LearnRight integrate with my existing systems?
LearnRight can be seamlessly integrated with your existing systems, such as CRMs, support ticketing systems, and more. This enables you to streamline your customer training process and maintain a consistent user experience across all touchpoints. Integrations are supported using OpenAPI and Zapier.
Are there any pre-built course templates available?
Yes, LearnRight offers a variety of pre-built course templates that you can use as a starting point for your customer training courses. These templates can be easily customised to suit your specific needs and requirements.
Is there a limit to the number of customers I can train with LearnRight?
No, LearnRight’s scalable platform allows you to train an unlimited number of customers. Our flexible pricing plans ensure that you only pay for the active users who are accessing your training materials each month.
Can I offer my customers quizzes and assessments to measure their understanding?
Yes, LearnRight includes a robust assessment engine that allows you to create quizzes and other assessments to evaluate your customers’ knowledge and understanding of the training materials.
Is LearnRight available in multiple languages?
Yes, LearnRight supports multiple languages, allowing you to create and deliver training content in the languages your customers are most comfortable with.